Page Comparison

Solution: Joining a Technical Support Room

Note: Due to the variety of layouts and requests for different partners, not all Support Rooms are in the same place, although they are generally well marked and easy to find.

Step 1: Locate the “Help Desk” or similarly named area on the website. This may be in a “Resources” tab, or a dedicated “Help Desk” tab.

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Step 3: If your issue relates to an inability to hear/speak, please message us in the chat box so that we know and can assist you.

Note: Tech Support may ask you to call them at their phone number to talk through the issue if communication through JUNO is not working.

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Solution: Schedule a meeting with someone in the Help Desk

Note: Due to the variety of layouts and requests for different partners, not all Help Desks are in the same place, although they are generally well marked and easy to find.

Step 1: Locate the “Help Desk” or similarly named area on the website. This may be in a “Resources” tab, or a dedicated “Help Desk” tab.

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Solution: “Talk Now” with someone in the Help Desk

Note: Due to the variety of layouts and requests for different partners, not all Help Desks are in the same place, although they are generally well marked and easy to find.

Step 1: Locate the “Help Desk” or similarly named area on the website. This may be in a “Resources” tab, or a dedicated “Help Desk” tab.

...

Step 4: If your issue relates to an inability to hear/speak, please message us in the chat box so that we know and can assist you.

Note: Technical Support may ask you to call them at their phone number to talk through the issue if communication through JUNO is not working.

...

Solution: Get assistance during your live session

Note: Technical Support will first attempt to assist you within the session. These steps are for if the issue cannot be resolved quickly, and if other speakers are present to continue.

Step 1: Technical Support will provide a link to a private troubleshooting session.

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