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  1. Click on the Question Mark icon/Help bubble to the top right of the page

  2. Use the message box to enter some words describing the topic you need assistance with

  3. Click I need help resolving an issue

  4. Rephrase your question if you are presented with no solutions or if the solutions presented do not seem to address your issue

  5. If you are still having issues click ‘I’d prefer to speak with a live agent’

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Info

Images and screenshots can be uploaded to better describe and display the issue using the paperclip icon in the chat box.

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