Enable your camera & microphone
Open Chrome
Click the 3 dot icon to the top right
Click settings
Click privacy and security
Click site settings
Open microphone page
Add the site to the allow list
Open camera page
Add the site to the allow list
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Review your blocked and allowed sites. |
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To remove an existing exception or permission: To the right of the site, click Delete. |
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To allow a site that you already blocked: Under "Blocked," select the site's name and change the camera or microphone permission to "Allow." |
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Default camera
Open Chrome
Click the 3 dot icon to the top right
Click settings
Click privacy and security
Click site settings
Under permission click Camera
Use the drop-down menu to select your desired device
Refresh the Juno session
Click Video
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Default microphone
Open Chrome
Click the 3 dot icon to the top right
Click settings
Click privacy and security
Click site settings
Under permission click Microphone
Use the drop-down menu to select your desired device
Refresh the Juno session
Click Audio
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Delete Google Chrome cache
Open Google Chrome.
Click the 3 dot icon to the top right
Click Settings.
Click Safety check on the left side of the webpage.
Click the Clear browsing data button under Privacy and security section
Click the Time range drop down and select All time
Click clear data and exit relaunch google chrome
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Prevent Chrome extensions from running in background when closed
Open Chrome
Click the top right more icon
Click settings
Click Advanced
Click System
Disable “Continue running background apps when Google Chrome is closed”
Google Chrome extensions may keep your browser awake even when closed or minimized. This could slow down your computer, increase memory usage, and eat up your battery.
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Restore Google Chrome settings to their original defaults
Open Chrome
Click the 3 dot icon to the top right
Click Settings
Click Advanced to the bottom left of the webpage
Click Reset and clean up
Click Restore settings to their original defaults
Close and Re-open the Juno site to see if your issue is resolved
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Update Google Chrome
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Open Google Chrome.
Click the 3 dot icon to the top right
Click Help.
Click About Google Chrome.
If there are updates available click Update and Restart Chrome.
Close and Re-open Juno to see if your issue is resolved.
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On managed networks, you may still get an error indicating the version is not current even after successfully updating the browser. If this happens please reach out to your IT department.
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Enable JavaScript
Open Chrome
Click Settings
Click Privacy and security
Click JavaScript
Enable the Switch button to the right of |Allowed (recommended)|
Close and Re-open Juno to see if your issue is resolved.
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Turn off Sync
Open Chrome
Click the three vertical dots in the upper right corner
Click Settings to check your current sync status
Click Turn Off Sync, if sync is active
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Enable & disable hardware acceleration
Click the 3 dot icon to the top right
Click Settings
Then go down to the bottom of the window and find Show Advanced Settings
Go down from here and find the System section
Select Use hardware acceleration when available
Restart Chrome to activate/deactivate it
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Disable it if you are having issues and see if it fixes the problem |
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Remove plug-ins from Google Chrome
Click the 3 dot icon to the top right
Under More tools click Extensions.
Remove all plug-ins
Close and Re-open Juno to see if your issue is resolved.
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Turn on/off live captioning
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Check if Chrome browser is managed
Open Chrome browser
Click the 3 dot icon to the top right
Check the bottom of the menu. If you see Managed by your organization, your browser is managed. If you don’t, your browser isn’t managed.
Enter chrome://policy in the address bar to see what is being managed
Open Group Policy Editor by clicking Windows Start Menu and typing gpedit.msc
Expand Administrative Templates (Computer Configuration/User Confirmation) and locate Google Chrome folder
Locate the desired policy name and double click to edit
Mark as Not Configured
Click OK
Repeat steps 7 – 9 until all Chrome Policies have been disabled
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Uninstall Google Chrome
On your computer, close all Chrome windows and tabs.
Click the Start menu and then Settings.
Click Apps.
Under "Apps & features," find and click Google Chrome.
Click Uninstall.
Confirm by clicking Uninstall.
To delete your profile information, like bookmarks and history, check "Also delete your browsing data."
Click Uninstall.
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Reinstall Chrome
Using your current web browser, navigate to Google Chrome - Download
Click on the Download Chrome button when the Google Chrome download page appears
Click on the download to launch the installer
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The installer will close when finished, and Google Chrome will open.
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Mute individual speaker
Right-Click inside the speaker's live view box
Click 'show controls'
Click the volume icon to mute speaker
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Unmute individual speaker
Right-Click inside the speaker's live view box
Click 'show controls'
Click the volume icon to unmute speaker
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Make sure the live session tab is not muted
Right-Click The Live Session Tab
Make sure the site isn't muted
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Verify the Google Chrome volume slider is not turned all the way down
Right click the volume icon
Click Open Volume mixer
Make sure Google Chrome Volume Slider is turned up
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Remove emojis from individual session
Right click the React emoji icon
Click Inspect
Right click the line that contains "emoji_float_container".
Click “Hide Element”
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