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- Join 30 minutes before “live”
- Introduce yourself in the Mod
- Test Chat
- Check If applicable, check for Polls if applicableCheck
- If applicable, check for Resources if applicable
- Click “Edit” Edit
- Check for Presenters being attached
- Check for pre Pre-roll and note the length
- If the length > is greater than the session time, ask a CSM to verify that you can extend
- Return to page
- Put yourself on screen so they know somebody is there
- Let the Internal slack Slack channel know that you are in the GR
- If no speakers are there by the 15-minute mark, let the CSM know
- Depending on the client, you may also alert the Gameday channel
With Speakers
- Check Microphone
- Check Camera
- Check Screenshare (ask if they’ll be sharing their screen)
- If applicable, make sure they know how to share with sound
- If they need to leave the screen at all, show them how (More - > Leave - > Continue Watching)
- If applicable, walk through Breakouts
- If applicable, walk through “Raise Hand”Check if they understand/walk them Raise Hand
- Walk through Q&A, and make sure they understand
- Make sure they can send polls Polls
- Verify that they see Mod, and let them know that is where they can reach you
- Walk through what Pre-Roll: walk them through what that roll will look like. “Abrupt” is a good word for the cutoff
- Remind them that you’ll be there and available in Mod, but that you’re leaving the screen now
- Leave: More - > Leave - > Continue Watching
Escalation
Our Escalation escalation procedures are documented here:
https://help.junolive.com/clients/Gameday-issue-escalation-process.829947913.html
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Helpful links
https://help.junolive.com/support/Common-error-messages.968523781.html
https://help.junolive.com/support/Top-troubleshooting-tips.880410625.html
https://help.junolive.com/support/Screen-sharing-in-a-single-monitor-environment.649169450.html